Frequently Asked Questions

Please read our FAQ before sending us a message.

What is your refund policy?

Making YOU Happy Is Our #1 Priority. If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

When can I Request for Refund

You will have 30 days from the date you receive the product to request a refund. Once the items are received back to our warehouse a refund will be issued.

How long will delivery take?

Once our warehouse has received your order, it’ll be processed and shipped to you within 2-3 business days. If you haven’t received your package within 8-14 business days, please do not hesitate to reach out to our Customer Experience Team at support@punchstores.com and we’ll be more than happy to assist you.

How can I track my order?

Once your order has been placed, you’ll receive a confirmation email with the tracking information. You can also use https://www.17track.net/en to track you order.

Should you come across any issues with tracking your package, please feel free to reach out to us at support@punchstores.com, and we’ll work to resolve the issue as soon as possible.

Easy Ways To Get In Touch

Contact Us

1. E-mail (for fastest response) :  

support@punchstores.com

2. Phone number:

 (+234) 806-1123036

Availability:

Business Hours: 9AM – 5PM

Monday through Friday